Right of withdrawal

We comply with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. This provides a 14 calendar day cooling off period for products purchased online, or by phone.

The right to cancel allows the consumer time to examine the goods or services, as they would have when buying in a shop. The cooling off period starts when the contract is concluded and ends 14 calendar days after the day the goods are received.

This means you have 14 days to check the product is the correct product for your needs, that the appearance of the product matches your expectations, and it does not differ significantly from how it is portrayed online or in a printed catalogue. You can examine the goods as if you were in a shop. This does not include using/testing the goods out, opening sealed manuals or other accessories. If the goods are faulty upon reciept, this is covered in the "Warranty" section below.

If you decide to cancel your purchase, please contact us, either by opening a help ticket via the "My Account" section of the website, by phone, or using the cancellation form linked to in the "Help" section of the website. You will then be issued a returns number and provided with the return address. The cost of return postage for unwanted items is payable by the buyer. Once the goods are recieved, we will provide a refund for the returned goods via the original payment method. Returned goods should be in "As New, Saleable" condition. Any goods returned damaged or in less than as new condition will may be subject to a restocking fee. This includes any damage to the packaging beyond that which has occured in transit.

Purchases made as a business user are excluded from the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However in the interest of customer service, we will normally extend your rights as a business user to allow you to return goods as per The Consumer Contracts Regulations, but we will assess each case on an individual basis. Please contact our returns department for details.

The following items are classed as professional use items and are not intended for consumer use, therefore are not covered by the above

  • Large Unmounted loudspeaker drivers
  • Loudspeaker recone kits
  • Replacement diaphragms

Products which include software cannot be returned once the software packing has been opened.

If you are in any doubt as to whether an item is suitable for your needs, please call us, or email us for advice first. This may save a lot of time and hassle in you ordering the wrong item, and then having to return it. Our staff will be pleased to help you make the right choice, first time.



Should you need to return an item for refund during the cooling off period (i.e. you have changed your mind within 14 days and have not used the product) - we will give you a full refund of the amount you paid for the item, providing it is returned to us in Brand new A1 condition so that we can sell it to another customer. If you wish to return an item after 14 days have passed, or you have used the item briefly, you should contact us for advice; it is possible we may be able to offer a partial refund in this instance (a restocking fee of 10-25% will commonly apply).

If an item is faulty, you are not automatically entitled to a full refund. The Sale of Goods Act requires the seller to either repair or replace the item. In the event that the item can not be repaired and a replacement is not available, the Seller can choose to offer a refund instead. In this instance, it may be a full or partial refund. For example, if you purchased an item with expected useful life of 2-3 years, and you had it for just under a year before it became faulty, it may be reasonable to conclude you had use of one third of the value of the item, and therefore would get a refund of two-thirds of the value of the item.

All refunds will be processed onto the original payment method, except in exceptional circumstances.